Last updated: Octobe 4th, 2026
Your case is printed to order, then shipped direct from our production facility in New York. Here is exactly what happens after you click buy, what it costs, and how long it takes.
1. How long before it ships
Cases go into production as soon as your order is confirmed and are dispatched within 1–3 days, Monday to Saturday. Orders placed on a Sunday or a public holiday enter production on the next working day.
You will get an email with tracking as soon as your parcel leaves the facility. Total time to your door is the 1–3 day dispatch window plus the transit time in the table below.
2. Shipping rates
Rates are calculated at checkout based on your delivery address. You will always see the exact cost before you pay.
| Destination | Cost | Estimated delivery after dispatch |
|---|---|---|
| United States | Free | 2–5 business days |
| Canada | Free | Up to 10 business days |
| United Kingdom | FILL IN | FILL IN |
| Europe | FILL IN | FILL IN |
| Australia and New Zealand | FILL IN | FILL IN |
| Rest of world | FILL IN | FILL IN |
Free shipping applies to orders shipping to Canada and the United States.
Delivery estimates are business days and start from the day your parcel is dispatched, not the day you order. They are estimates from our carriers, not guarantees. Peak periods — late November through December in particular — run slower everywhere.
3. Tracking your order
Every order ships with tracking. You will get a dispatch email containing your tracking number and a link. It can take up to 24 hours for a carrier to register the first scan, so a number that shows nothing at first is normal.
If you have an account you can also see tracking under My Account → Orders. If your dispatch email has not arrived after three business days, check your spam folder and then email us.
4. International orders, customs and duties
Import duties and taxes are not included in our prices or shipping charges. Parcels ship from the United States. If you are outside the US, your country may charge import duty, VAT/GST or a customs handling fee before delivery. These are set by your government, not by us, and are your responsibility as the importer.
Carriers usually collect these before they hand over the parcel. If a parcel is refused at customs and returned to us, we can refund the item cost but not the original shipping.
Customs clearance can add time that no carrier can predict. Delays there are outside our control and are not covered by the estimates above.
5. Delivery addresses
- Please check your address carefully at checkout. Once a parcel is with the carrier we cannot change where it goes.
- If you spot a mistake straight away, email us within 2 hours and we will correct it if the order has not entered production.
- We ship to residential and business addresses, and to PO boxes where the carrier allows it.
- We are not able to refund parcels delivered correctly to an address that was entered incorrectly.
6. Orders with more than one item
Different products are sometimes produced on different lines, so a multi-item order may arrive in more than one parcel, on different days. Each parcel gets its own tracking. You are only charged shipping once.
7. Late, lost or damaged parcels
- Running late. If tracking has not updated for 10 business days past the estimated delivery date, email us and we will chase the carrier.
- Confirmed lost. We reprint and reship at no cost, or refund you in full — your choice.
- Marked delivered but missing. Check with your household and neighbours, and look for a safe-place photo in the tracking. Then contact us and we will help you pursue it with the carrier.
- Arrived damaged. Photograph the case and the packaging and email us. See Refunds and Returns — transit damage is fully covered.
8. Where we ship from and to
All cases are printed and dispatched from our production facility in New York, United States. We ship worldwide, with the exception of destinations our carriers do not serve or that are subject to trade restrictions. If we cannot ship to your address, checkout will tell you before you pay.
9. Questions
Email flipsidecases@gmail.com with your order number. We reply between 8am and 11pm Eastern Time, usually within the hour.